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Frequently asked questions
QnA operating hours
Weekdays (Mon-Fri) 09:00 am – 03:00 pm
Weekday inquiries close at 3:00 PM. Please click the QnA menu at the top right of the site and leave a message.
Closed on holidays, weekends and nights.
Shipping time
** SHIPPING INFORMATION **
1. Please check your arrival time on your account “Orders” page.
2. We will let you know within 10~30 minutes before arrival.
3. Arrival time may change depending on traffic conditions.
Thank you.
Delivery area
– Current delivery area
Mon-Sat Delivery: Greater Vancouver >> Vancouver, Richmond, Burnaby, Coquitlam, Port Coqui, Port Moody, New Westminster, Surrey, Langley,
Thursday Delivery: Abbotsford
Friday Delivery: North Vancouver
Weekend inquiry phone number
If you have any questions over the weekend, you can call us at 604-371-3766.
Can coupons not be used repeatedly?
Coupon codes cannot be duplicated. You can use the coupon code on the shopping cart page or at the end of the checkout.
What time does delivery usually take place? Can I pick a date?
Your order will be shipped the next day. It is not fixed because the delivery amount varies by delivery area every day. However, if you have a desired day and time slot, please leave a note and the delivery driver will contact you separately.
Can I earn points?
0.5% of purchase amount will be credited. (100 points = $1.00)
Points can be redeemed at any time on the payment page.
Can I pay with a TD debit card?
Debit cards are also accepted.
reCAPTCHA verification failed
“Error: Google reCAPTCHA verification failed. The response is no longer valid: either is too old or has been used previously.” Causes and solutions for the error message
Cause 1. The reCAPTCHA response is only valid for a limited time. If it takes too long to complete the reCAPTCHA and try to log in after completing it, the response may expire.
Solution – Make sure that it does not take too long to complete the reCAPTCHA and try to log in. If the time elapses, refresh the page to generate a new reCAPTCHA and try again.
Cause 2. The same reCAPTCHA response cannot be used more than once. This error may occur if you try to reuse a response previously generated through reCAPTCHA when logging in.
Solution – Reload the login page or refresh the reCAPTCHA when logging in, and use the newly generated response.
Cause 3. This error may also occur if the network status is unstable during login and the reCAPTCHA response cannot be transmitted to the server within the validity period.
Solution – Make sure you are using a stable network connection, and if the problem persists, check your network status.
Cause 4. Old data stored in the browser cache or cookies may interfere with the proper operation of reCAPTCHA.
Solution – Delete the cache and cookies in the browser you are using, such as Chrome, Edge, Firefox, or Safari.
Cause 5. Extensions installed on your browser may interfere with the proper operation of reCAPTCHA.
Solution – Disable all extensions in your browser and check if reCAPTCHA works properly. Disable extensions in “Preferences” – “Extensions”.
Cause 6. reCAPTCHA does not work if JavaScript is disabled in your browser.
Solution – Check “Enable JavaScript” in your browser’s security, site settings, etc.
Cause 7. Old browser versions may not be compatible with the latest reCAPTCHA script.
Solution – Check if your browser is the latest version, and upgrade to the latest version if an update is needed.
“Error: Google reCAPTCHA verification failed. The response is no longer valid: either is too old or has been used previously.” Causes and solutions for the error message
Cause 1. The reCAPTCHA response is only valid for a limited time. If it takes too long to complete the reCAPTCHA and try to log in after completing it, the response may expire.
Solution – Make sure that it does not take too long to complete the reCAPTCHA and try to log in. If the time elapses, refresh the page to generate a new reCAPTCHA and try again.
Cause 2. The same reCAPTCHA response cannot be used more than once. This error may occur if you try to reuse a response previously generated through reCAPTCHA when logging in.
Solution – Reload the login page or refresh the reCAPTCHA when logging in, and use the newly generated response.
Cause 3. This error may also occur if the network status is unstable during login and the reCAPTCHA response cannot be transmitted to the server within the validity period.
Solution – Make sure you are using a stable network connection, and if the problem persists, check your network status.
Cause 4. Old data stored in the browser cache or cookies may interfere with the proper operation of reCAPTCHA.
Solution – Delete the cache and cookies in the browser you are using, such as Chrome, Edge, Firefox, or Safari.
Cause 5. Extensions installed on your browser may interfere with the proper operation of reCAPTCHA.
Solution – Disable all extensions in your browser and check if reCAPTCHA works properly. Disable extensions in “Preferences” – “Extensions”.
Cause 6. reCAPTCHA does not work if JavaScript is disabled in your browser.
Solution – Check “Enable JavaScript” in your browser’s security, site settings, etc.
Cause 7. Old browser versions may not be compatible with the latest reCAPTCHA script.
Solution – Check if your browser is the latest version, and upgrade to the latest version if an update is needed.
reCAPTCHA verification failed
“Error: Google reCAPTCHA verification failed. The response is no longer valid: either is too old or has been used previously.” Causes and solutions for the error message
Cause 1. The reCAPTCHA response is only valid for a limited time. If it takes too long to complete the reCAPTCHA and try to log in after completing it, the response may expire.
Solution – Make sure that it does not take too long to complete the reCAPTCHA and try to log in. If the time elapses, refresh the page to generate a new reCAPTCHA and try again.
Cause 2. The same reCAPTCHA response cannot be used more than once. This error may occur if you try to reuse a response previously generated through reCAPTCHA when logging in.
Solution – Reload the login page or refresh the reCAPTCHA when logging in, and use the newly generated response.
Cause 3. This error may also occur if the network status is unstable during login and the reCAPTCHA response cannot be transmitted to the server within the validity period.
Solution – Make sure you are using a stable network connection, and if the problem persists, check your network status.
Cause 4. Old data stored in the browser cache or cookies may interfere with the proper operation of reCAPTCHA.
Solution – Delete the cache and cookies in the browser you are using, such as Chrome, Edge, Firefox, or Safari.
Cause 5. Extensions installed on your browser may interfere with the proper operation of reCAPTCHA.
Solution – Disable all extensions in your browser and check if reCAPTCHA works properly. Disable extensions in “Preferences” – “Extensions”.
Cause 6. reCAPTCHA does not work if JavaScript is disabled in your browser.
Solution – Check “Enable JavaScript” in your browser’s security, site settings, etc.
Cause 7. Old browser versions may not be compatible with the latest reCAPTCHA script.
Solution – Check if your browser is the latest version, and upgrade to the latest version if an update is needed.
“Error: Google reCAPTCHA verification failed. The response is no longer valid: either is too old or has been used previously.” Causes and solutions for the error message
Cause 1. The reCAPTCHA response is only valid for a limited time. If it takes too long to complete the reCAPTCHA and try to log in after completing it, the response may expire.
Solution – Make sure that it does not take too long to complete the reCAPTCHA and try to log in. If the time elapses, refresh the page to generate a new reCAPTCHA and try again.
Cause 2. The same reCAPTCHA response cannot be used more than once. This error may occur if you try to reuse a response previously generated through reCAPTCHA when logging in.
Solution – Reload the login page or refresh the reCAPTCHA when logging in, and use the newly generated response.
Cause 3. This error may also occur if the network status is unstable during login and the reCAPTCHA response cannot be transmitted to the server within the validity period.
Solution – Make sure you are using a stable network connection, and if the problem persists, check your network status.
Cause 4. Old data stored in the browser cache or cookies may interfere with the proper operation of reCAPTCHA.
Solution – Delete the cache and cookies in the browser you are using, such as Chrome, Edge, Firefox, or Safari.
Cause 5. Extensions installed on your browser may interfere with the proper operation of reCAPTCHA.
Solution – Disable all extensions in your browser and check if reCAPTCHA works properly. Disable extensions in “Preferences” – “Extensions”.
Cause 6. reCAPTCHA does not work if JavaScript is disabled in your browser.
Solution – Check “Enable JavaScript” in your browser’s security, site settings, etc.
Cause 7. Old browser versions may not be compatible with the latest reCAPTCHA script.
Solution – Check if your browser is the latest version, and upgrade to the latest version if an update is needed.
Pending Period for Refunds
• In Canada, refunds for credit or debit card payments can take as little as 1-2 days, and typically take between 5-10 business days.
• Stripe processes refunds immediately, but your card issuing bank may take some time to process. During this time, your refund may be in a “pending” state. In addition, each bank may have different processing times, and you may need to wait for your refund to be completed based on your card issuer’s processing procedures.
• If a refund is requested immediately after purchase, your refund may not be processed immediately and may be pending for a period of time because the payment has not yet fully cleared.
• Refunds may be delayed further and may be in a pending state for longer on weekends and Canadian public holidays, as financial institutions are closed.
[Note] *Stripe is an online card payment processing agency.
• Stripe processes refunds immediately, but your card issuing bank may take some time to process. During this time, your refund may be in a “pending” state. In addition, each bank may have different processing times, and you may need to wait for your refund to be completed based on your card issuer’s processing procedures.
• If a refund is requested immediately after purchase, your refund may not be processed immediately and may be pending for a period of time because the payment has not yet fully cleared.
• Refunds may be delayed further and may be in a pending state for longer on weekends and Canadian public holidays, as financial institutions are closed.
[Note] *Stripe is an online card payment processing agency.
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