Who should follow Giantsmarket’s terms of service?
In short, anyone who has a seller account needs to be concerned about the Giantsmarket seller terms of service. You need to follow these guidelines if you are:
1. Private label seller
2. Wholesale seller
3. Brand owner
4. Online and retail arbitrage seller
5. First-party seller
What happens when you flout Giantsmarket’s terms of service?
Giantsmarket created these guidelines to protect sellers and customers. It isn’t just Giantsmarket’s responsibility to follow these policies, it’s the seller’s duty as well. If Giantsmarket finds you breaking the Terms of service, you may face one or all of the following issues:
Let’s take a look at the Terms of service one by one.
#1 Giantsmarket Seller Agreement
When you set up an account, you need to sign the seller agreement. It is a general business contract with all relevant terms. However, there are a few sections within this agreement that need your special attention. They include:
#2 General guidelines for Giantsmarket sellers
Giantsmarket recently started redirecting the prohibited activities page to a page called Selling Policies. Giantsmarket says that you must provide accurate and relevant information to both buyers on the marketplace and Giantsmarket. You need to have a business name that identifies you and lists your products in the appropriate category.
Any marketing or advertising efforts, or ‘call to action’ that encourage customers to leave the Giantsmarket Marketplace are prohibited. That means, you are not allowed to use any hyperlinks, URLs, or web addresses in the emails you send to customers, or on any product listing page.
Ratings and feedback: Giantsmarket ratings and feedback allow shoppers to evaluate a seller’s performance. They help sellers and their products to develop a reputation on the marketplace. You cannot post inappropriate content in the feedback or include any personal information, which includes posting ratings or feedback to your own account. On the other hand, you may request a rating or review from a buyer. However, you cannot offer or pay an incentive to the buyer for providing or deleting their feedback.
Reviews: Reviews are social proof on any e-commerce marketplace. They are important on Giantsmarket as well. Sellers must abide by Giantsmarket’s community guidelines to ensure that the reviews about the product or service are helpful. You can ask buyers to write reviews in a neutral manner. However, asking them to write a review only if they had a positive experience with the product, or asking a reviewer to edit/delete their review is prohibited.
You are not allowed to manipulate the search and browse experience of customers. Customers are only expected to see relevant and accurate results. Few of the prohibited activities include, but are not limited to:
Any service that is to be performed must be outlined in the scope of work on the service detail page on the date of the service purchased. However, if the buyer requests products, parts, or services outside the defined scope of work, then the seller may fulfill and charge the customer directly.
You cannot manipulate the prices and shipping costs after a transaction is done. This is prohibited by Giantsmarket.
** 자이언츠 배송 안내 **
1. 도착 시간은 "My account - Orders" page에서 확인하세요.
2. 도착전 10~30분 사이에 다시 연락 드리겠습니다.
3. 배송 특성상 실시간 교통상황에 따라 도착 예정시간이 변경 될 수도 있습니다. 참고해 주시기 바랍니다.
1. Please check your arrival time on "My account - Orders" page.
2. We will let you know within 10~30 minutes before arrival.
3. Arrival time may change depending on traffic conditions.